FAQ

Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately. Most items on this website are generally available to be shipped within 1-2 business days.
We accept all major credit cards through PayPal & Stripe. If you are having any difficulty processing your payment please contact us and we will be happy to process your payment manually.
We ship Monday through Thursday & some Saturdays depending on order volume - Custom Label orders can take up to 72 hrs to process. We process orders within 24 hrs of purchase during regular business hours. We Do Not Ship on these 2016 Dates: *We will be closed on the following dates; 2016 Postal Holidays (no orders processed & Shipped these dates: • Monday, February 15 Washington’s Birthday • Monday, May 30 Memorial Day • Monday, July 4 Independence Day • Monday, September 5 Labor Day • Monday, October 10 Columbus Day • Friday, November 11 Veterans Day • Thursday, November 24 Thanksgiving Day • Monday, December 26 Christmas Day USPS is not responsible for shipping delays due to natural disasters. Delays in shipping could be expected the last 3 weeks of December.
http://stores.ebay.com/Sample-Container-Store
We are constantly working on our shipping methods and trying to offer the most cost effective way to ship. Rates are always rising, so we are always checking rates and trying to offer you the quickest, most cost effective ways to receive your order. Sometimes you are charged higher shipping cost than what it cost to ship. If this is the case please know that we refund any discrepancy right away. Sometime the opposite is true and in those cases we take on the discrepancy. Thank you for your understanding and patronage.
Although our Web store is open 24 hrs a day, we are only in the office during certain hours. We have no SET office hours. Our voice mail system is monitored very closely and you should receive a call back in a timely manner during the work week. We are also very happy to answer emails quickly, and highly encourage this type of communication. info@samplecontainerstore.com We would be happy to answer any questions or concerns you may have. But please note that if you pose a question or concern during non-business hours it may take up to 24 hrs for a reply. Please feel free to contact us via phone at (309) 838-5218 messages may be left on our voice mailbox. We would be happy to return your call during business hours.
We are a family owned and run business, so when the family takes a vacation Or we must attend an Expo, the store is closed. We will always post when there are store shipping delays because of events. When we return we will ship items in the order they were received. The following FAMILY VACATION dates we will be closed in 2016 FAMILY VACATION - June 22-29, 2016 The website will be closed and we will reopen a few days before we return.
We recycle - we work with a few big retail stores in our area to help recycle packaging supplies. We do not believe in filling up landfills with materials that can be used again. We recycle cardboard boxes as well as shipping peanuts and pillow packs. Recycling not only saves precious resources but also avoids the toxic processes used to turn these resources into consumer products. Keeping waste out of landfills also makes economic and environmental sense. Landfills have cost taxpayers millions of dollars to clean up and monitor, a process that is likely to continue for many decades into the future. Therefore, recycling to avoid landfill disposal helps avoid environmental and public health threats down the road.
We ship Monday - Thursday & an occasional Saturday (except federal holidays) Most orders ship within 24 hrs of purchase during the these days. Custom printed items may take up to 72 hrs to process. We Ship USPS First-Class, Priority Mail , & FedEx Ground. Most shipments will receive a tracking number, whichever shipping method is used. In the case an item ordered is not available you will be contacted promptly. You will receive shipping confirmation via email, so please provide a valid email address during check-out. If you have any special shipping request we would be happy to entertain them.
We want you to be 100% satisfied with your purchase. If you have an issue with an order please contact us in order to find a solution together. In the case of our mistake or faulty product a full refund will be issued. Should something be terribly wrong with your order please bring it to our attention so that we may address the issue. We do accept returns, customers returning items will be responsible for return postage. All returns must be made within 10 business days, of receiving your order. All items must be un-opened. Custom Printed label kits are only partially eligible for credit. We can only issue credits for the containers but not labels as we cannot give credit back on custom printed items. Refunds will not be issued for items mistakenly purchased by the customer, or that did not work for the customer. If you order the wrong size containers you will be responsible for returning that item to us for a store credit. In this case all items returned will be issued store credit. We will Exchange the item and reship FREE up to 13 ounces if your reship is more than 13 ounces you will be responsible for the additional cost required to reship your items. Returns address: SampleContainerStore.com 1708 Henry Street Champaign, IL 61821 *********It is the responsibility of the customer to test the compatibility of each bottle/Container for its intended use. ******************** Please test all containers before purchasing a large quty. We offer small counts so that you may try our containers before purchasing large quty. All products are different - please keep this in mind when testing your containers.
Seller charges sales tax for items shipped to: IL (9.00%).
Because of the recent increase in USPS rates shipping to Canada has become significantly more expensive. We would be happy to quote you a price on any items you are interested in.
Please contact us to try to resolve any issues before leaving neutral or negative Feedback. We can not address an issue if it has not been brought to our attention. We are constantly checking for quality control, but sometimes items are missed. If you receive a product that is of poor quality please address it with us immediately. We want you to be completely satisfied with your purchase and your satisfaction is our number ONE goal. We are happy to address any issue you may be having and look forward to serving you. We are all about customer service and treat each case personally.
2016 Postal Holidays (no orders processed & Shipped these dates: • Monday, February 15 Washington’s Birthday • Monday, May 30 Memorial Day • Monday, July 4 Independence Day • Monday, September 5 Labor Day • Monday, October 10 Columbus Day • Friday, November 11 Veterans Day • Thursday, November 24 Thanksgiving Day • Monday, December 26 Christmas Day USPS is not responsible for shipping delays due to natural disasters. Delays in shipping could be expected the last 3 weeks of December.
We are a family owned and operated business. We opened our eBay store in 2006 and our retail site in 2007. We want to give you the best customer service on the web. The SampleContainerStore.com LLC is run from our home in Central Illinois. We ship 4 days a week and try to get all orders out within 24 hrs. Custom orders may take up to 48 hrs to process. Orders placed on our site are filled in the order they are received. We always say our customers are the best when it comes to understanding just how important family is and they are the reason we do what we do!
Upcoming Closure: The Website will be closed - No dates yet Office Hours: We have no SET office hours. Our voice mail system is monitored very closely and you should receive a call back in a timely manner during the work week. We are also very happy to answer emails quickly, and highly encourage this type of communication. We have limited office hours to spend extra time with our family. Please feel free to contact us via email as we can access that when we are not in the office. • We are a family owned and operated business - so when the family takes a vacation so does the Store. We let our customers know well in advance of these shipping delays, and closures.
It is the responsibility of the customer to test the compatibility of each bottle/Container for its intended use.
We currently have no way of accepting coupon codes - we are hoping this will change in the near future.
We ship via the USPS & FedEx - when placing your order you should provide correct shipping information for both services. If you have a PO Box you must provide this information during check-out. If you do not provide the PO Box and your order is returned to us you will be responsible for all re-shipping charges. If incorrect information is received you will be responsible for paying any additional Shipping/Handling charges associated with a re-ship. We ship to the address you provide during check-out if this information is not correct you will be responsible for any additional S/h charges to get your order to you. If your order is returned to us and we can not secure correct shipping information, you will be issued a refund for the items ordered and not the S/H as we have attempted to ship your order to you. If you have any questions concerning this issue please feel free to contact us. INFO@SampleContainerStore.com
You will need to email all information to us there is also a BOX to input it during checkout. INFO@SAMPLECONTAINERSTORE.COM You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize SampleContainerStore.com to produce the Products on your behalf.
Use of Site: You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize SampleContainerStore.com to produce the Products on your behalf.
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
SampleContainerStore.com Container Warranty: We do not warranty containers that leak becuase of user error. It is the responsibility of the customer to test the compatibility of each bottle/Container for its intended use. Please test all containers before purchasing a large quty. We offer small counts so that you may try our containers before purchasing large quty. All products are different - please keep this in mind when testing your containers, we are not responsible for lost product or cost incured when a container leaks.
We cut and paste all order information submitted for custom label processing. If you send us incorrect information we are not responsible for your typos. Please proof read all information before submitting it for printing. We will not be responsible for the following issues: Spelling, Incorrect phone numbers, punctuation or grammatical errors made by the customer. Inferior quality or low-resolution of submitted images. Design errors introduced by the customer in the label submission process. You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize SampleContainerStore.com to produce the Products on your behalf.
We are a family owned and operated business - so when the family takes a vacation so does the Store. We let our customers know well in advance of these shipping delays, and closures. Our website may not be open to take orders on the following days a year. Internet orders completed during company days off are filled in the order they were received. 2016 Postal Holidays • Wed, June 22-29 FAMILY VACATION • Monday, May 30 Memorial Day • Monday, July 4 Independence Day • Monday, September 5 Labor Day • Monday, October 10 Columbus Day • Friday, November 11 Veterans Day • Thursday, November 24 Thanksgiving Day • Monday, December 26 Christmas Day